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Billing & Invoices

Manage your subscription, payments, and billing information

Overview

Posternity's billing system provides comprehensive management of your subscription, payments, and invoices. Whether you're on a free plan or a paid subscription, you can easily track your usage, manage your payment methods, and access detailed billing information through your account dashboard.

Key Features

  • View and download invoices and receipts
  • Manage payment methods and billing information
  • Track usage and billing history
  • Update subscription plans and billing frequency

Billing Dashboard

Access your billing information through the account dashboard:

Current Subscription

View your active plan, billing cycle, and next payment date with easy access to plan details.

Usage Tracking

Monitor your monthly usage across all AI services with real-time updates and limit notifications.

Payment Methods

Manage credit cards, bank accounts, and other payment methods with secure encryption.

Billing History

Access complete billing history with downloadable invoices and payment receipts.

Payment Methods

Posternity supports various payment methods for your convenience:

Payment Method Supported Cards Processing Time Security Features
Credit Cards Visa, Mastercard, American Express, Discover Immediate PCI DSS compliant, 3D Secure
Debit Cards Visa Debit, Mastercard Debit Immediate PCI DSS compliant, 3D Secure
PayPal PayPal account Immediate PayPal security, buyer protection
Bank Transfer ACH, Wire transfer 1-3 business days Bank-level security
Cryptocurrency Bitcoin, Ethereum, USDC 10-30 minutes Blockchain security

Billing Cycles and Frequency

Available Billing Cycles

Choose the billing frequency that works best for you:

  • Monthly: Billed every month on the same date
  • Annual: Billed once per year with significant savings
  • Quarterly: Billed every three months (Business plans only)

Billing Date Management

Understanding your billing cycle:

  • Your billing date is set when you first subscribe
  • Usage limits reset on your billing date
  • You can change your billing date by contacting support
  • Prorated charges apply when upgrading mid-cycle

Annual Billing Benefits

Save money with annual subscriptions:

  • 2-3 months free compared to monthly billing
  • Priority support and enhanced features
  • Locked-in pricing for the year
  • Simplified expense management

Invoices and Receipts

Accessing Your Invoices

Download and manage your billing documents:

How to Download Invoices

  1. Log into your Posternity account
  2. Navigate to the Billing section in your dashboard
  3. Click on "Billing History" or "Invoices"
  4. Select the invoice you want to download
  5. Click "Download PDF" to save the invoice

Invoice Information

Each invoice includes detailed information:

  • Invoice number and date
  • Billing period and service details
  • Itemized charges and usage
  • Tax information (where applicable)
  • Payment method and transaction ID

Receipt Management

Keep track of your payments:

  • Automatic receipt generation for all payments
  • Email receipts sent to your registered email
  • Download receipts from your billing dashboard
  • Receipts include transaction details and confirmation

Usage Tracking and Limits

Real-Time Usage Monitoring

Track your usage across all AI services:

  • Current month's usage for each service
  • Remaining generations and limits
  • Usage trends and patterns
  • Projected usage based on current activity

Usage Limit Notifications

Stay informed about your usage:

  • Email notifications at 80% and 95% of limits
  • Dashboard warnings when approaching limits
  • Real-time updates on remaining usage
  • Options to purchase additional generations

Overage Management

Handle usage beyond your plan limits:

  • Purchase additional generations as needed
  • Upgrade your plan for higher limits
  • Wait for the next billing cycle for reset
  • Contact support for custom solutions

Subscription Management

Plan Changes

Modify your subscription as needed:

How to Change Your Plan

  1. Go to your account settings
  2. Navigate to the "Subscription" section
  3. Click "Change Plan" or "Upgrade/Downgrade"
  4. Select your new plan
  5. Review the changes and confirm

Upgrade and Downgrade Policies

Understanding plan changes:

  • Upgrades: Take effect immediately with prorated billing
  • Downgrades: Take effect at the next billing cycle
  • Credits: Unused time is credited when upgrading
  • Limits: New limits apply immediately for upgrades

Cancellation Process

Cancel your subscription if needed:

  • Cancel anytime from your account settings
  • Access continues until the end of your billing period
  • No cancellation fees or penalties
  • Data retention policies apply after cancellation

Billing & Invoices FAQs

How do I update my payment method?
You can update your payment method in the Billing section of your account dashboard. Click on "Payment Methods" and add or update your credit card, PayPal account, or other payment options. Changes take effect immediately for future payments.
Can I get a refund if I'm not satisfied?
We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with your subscription within the first 30 days, you can request a full refund. Contact our support team to initiate the refund process.
What happens if my payment fails?
If a payment fails, we'll retry the payment automatically and send you email notifications. You have a grace period to update your payment method before service is suspended. We'll work with you to resolve any payment issues.
Can I change my billing frequency?
Yes, you can change your billing frequency (monthly to annual or vice versa) from your account settings. Changes take effect at the next billing cycle, and you'll receive prorated credits or charges as appropriate.
How do I download my invoices for tax purposes?
All invoices are available in your billing dashboard and can be downloaded as PDF files. You can also request a summary of all invoices for a specific tax year by contacting our support team. We provide detailed invoices suitable for business expense reporting.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, bank transfers, and select cryptocurrencies. All payments are processed securely with industry-standard encryption and fraud protection.
Can I pause my subscription instead of canceling?
Yes, you can pause your subscription for up to 3 months without losing your account or data. During the pause, you'll retain access to your account but won't be able to use AI generation services. Contact support to set up a subscription pause.
How do I get a receipt for my payment?
Receipts are automatically generated for all payments and sent to your registered email address. You can also download receipts from your billing dashboard at any time. Receipts include transaction details, payment method, and confirmation numbers.

Billing Security

Payment Security

Your payment information is protected with industry-standard security:

  • PCI DSS compliant payment processing
  • 3D Secure authentication for card payments
  • Encrypted storage of payment information
  • Fraud detection and prevention systems

Data Protection

Your billing data is protected:

  • Secure transmission of all billing information
  • Regular security audits and updates
  • Compliance with data protection regulations
  • Limited access to billing information

Privacy and Confidentiality

Your billing information remains private:

  • Billing details are not shared with third parties
  • Secure handling of all financial information
  • Regular security training for our team
  • Transparent privacy policies and practices

Troubleshooting Billing Issues

Common Billing Problems

Solutions for frequent billing issues:

  • Payment declined: Check card details, contact your bank, or try a different payment method
  • Missing invoice: Check your email spam folder or download from the billing dashboard
  • Incorrect charges: Contact support immediately for investigation and resolution
  • Billing date issues: Verify your subscription start date and billing cycle

Getting Help

If you need assistance with billing:

  • Contact our billing support team
  • Use the help center for common issues
  • Check our FAQ for quick answers
  • Request a callback for complex issues

Dispute Resolution

Resolving billing disputes:

  • Contact support within 30 days of the charge
  • Provide detailed information about the dispute
  • We'll investigate and respond within 5 business days
  • Refunds are processed within 3-5 business days