Handling Contact Messages
Efficiently managing user inquiries is crucial for customer satisfaction. This tutorial covers how to review, respond to, and escalate contact messages from the admin dashboard.
Workflow
- Open the Contact Messages tab.
- Click on a message to view details and user information.
- Reply directly or assign the message to a support agent.
- Mark messages as resolved when complete.
Technical Details
- Messages are stored in Firestore and can be exported for analysis.
- Automated notifications are sent to users when their message is updated.
Business Tips
- Set response time targets for your support team.
- Analyze common issues to improve your product and documentation.
