For product-related questions:
The fastest way for you to get help is joining our Posternity community and posting your question in the contact page, which is monitored by our community moderators and staff members.
We also have a #prompt-w-friends channel where you can get tips from other Ideogram creators on generating the perfect image.
For billing and subscription inquiries:
If you have a problem with your account or need assistance with payment-related issues, please send us an email at rasim.avci@gmail.com. We will get back to you as soon as possible.